From boutique motels to multi-site hotels, get tailored cover that protects your rooms, revenue and reputation – and a broker in your corner from quote to claim.
Trusted by 30,000+ clients Australia-wide
We aim to answer all calls within 3 seconds
Backed by our Price Promise
Hotels, motels, serviced apartments, pubs with accommodation, resorts, boutique & independent operators, groups & franchises
We go to market across 10+ insurers, so you can compare price and cover for your property side by side without ringing around.
Three steps, and we do the legwork.
We go to 10+ insurers and negotiate competitive terms that fit your property and operations. Same-day quotes available.
Pick the option that suits and we handle the paperwork.
Named #1 Top Brokerage 2025, trusted by 30,000+ clients, and with you long after the policy is sold.
We understand occupancy cycles, housekeeping risks and front-of-house exposures.
Named #1 Top Brokerage 2025 and rated 4.9/5 on Trustpilot and 4.7/5 on Google from over 12,000 reviews.
We monitor market changes and review your program at every renewal.
Notify a claim 24/7. Our team deals with the insurer for you to help minimise downtime and protect revenue.
“The claims experience was made so easy.” – Scott B., Google review
Real reviews from accommodation operators and businesses we've insured across Australia.
“Ben has been absolutely outstanding to work with. He saved Goulburn Transport a substantial amount of money, and we couldn’t be happier with the result. His professionalism, knowledge, and can-do attitude were first class from start to finish. Ben went above and beyond, made the whole process simple, and delivered real value for our business.”
“Jake Shally, understands my needs for the motel business insurance. He knows the job and gets clients' requirements done.”
“I had an excellent experience with Shielded Insurance Brokers, and especially with Dan who looked after my claim. The entire process was handled with professionalism, patience, and clear communication from start to finish… His support genuinely made a stressful situation much easier to manage, and thanks to his help my business was able to keep running without interruption.”
“Jake sorted everything out for us and made all our policies align on the same renewal date and saved us a lot of money. Have recommended him to all our hotel associates.”
“We as a business have entrusted Shielded insurance brokers for many years & will continue to do so. Their knowledge & expertise is exceptional & they go the extra mile no matter what. Great team, great service & always chasing the best deal!”
“We have been insured with Shielded for the last year and unfortunately had a break and enter and lost very valuable equipment. Alex Shipman and all the team at Shielded were excellent to deal with and managed my claim and had everything finalised fast. I’ve never had to make a claim like this and only ever heard bad stories so I assumed this was going to drag out for 6-9 months but I’d say we barely made it over 6 weeks. Very happy.”
“I had quotes from previous brokers and the pricing was outrageous. Kharn was my contact at Shielded. He was a legend. Did the work. Got multiple quotes fast, he was on the phone ringing me about any additional questions the insurance companies required from our company so he could get the quotes completed promptly. Highly recommend.”
“The service was professional, responsive, and efficient throughout my recent insurance claim. They took much of the stress and hard work off my shoulders, guided me through the process, and helped achieve a quick resolution. Communication was excellent, and I always felt supported and informed.”
“Have had a long and stressful challenge dealing with my insurer however it turns out that my insurance broker actually provides the help! Worth going through a broker that really knows their stuff.”
“Tim Cantwell from the very first conversation has been a pleasure to deal with! Knows his stuff, responds instantly and is always available. First class customer service!!! A++ Thanks Tim!!!!”
Build the right protection for your property and guests. Mix and match on one quote.
Directors & officers, employment practices and more.
Quote management liabilityReviewed by Joshua Scutts, Shielded Insurance Brokers · Updated October 2026 · General information only
Specialist insurance for hotels, motels and serviced apartments.
Core covers include property (building & contents), public liability and business interruption. Many operators also add glass, machinery breakdown (e.g. lifts, HVAC), theft & money, electronic equipment, management liability, cyber and workers compensation.
Following insured physical damage, business interruption can replace lost revenue and help cover ongoing expenses and payroll while you recover. We'll help you set a suitable indemnity period and sum insured based on your occupancy and average daily rate (ADR).
Many policies treat glass as a specific section with different limits and conditions. If you have large street-front windows or shower screens across rooms, dedicated glass cover is recommended.
Yes, if you rely on lifts, boilers, chillers or HVAC. Breakdown cover can pay to repair or replace equipment and may include spoilage and expediting costs.
Accommodation providers process payments and store guest data, making cyber a key exposure. Cyber insurance can respond to data breaches, system outage losses, incident response and PCI costs.
Usually within 24–48 hours once we have your details, and same-day quotes are often available. Call 1800 97 98 99 or start a quote and we'll move fast.
Contact us at Shielded Insurance on 1800 97 98 99 – you can notify a claim 24/7. We recommend letting us know as soon as possible so we can guide you through the claims process and deal with the insurer for you.
