Shielded's Price Promise.
Fair pricing, backed in writing. If you've just taken out a policy with us and find a genuine like-for-like quote for less within 7 days, we'll match the price, or cancel your policy for a full refund where your policy allows.
7 Days
To Claim It
Like-For-Like
Match
Or A Full
Refund
Our Price Promise
We believe all clients are equal, and that a fair price should never come at the cost of the right cover.
We put your risk in front of the insurers on our panel and recommend the cover that actually fits it. If you find the same cover for less, we'd rather match it than lose you over a price we could have met. No games, no fine-print traps.
Call us now
1800 97 98 99
The promise, in short
7 days to claim it.
Send us a genuine like-for-like quote within 7 days of taking out your policy and we'll match the price. Or, at your request, cancel and refund your premium in full where your policy allows it.
- Same insurer strength and scope of cover
- Same sum insured, excess and terms
- Checked by a broker, not an algorithm
Full terms and conditions are set out below on this page.
How it works
Three steps. No hoops.
Get your Shielded quote
We compare cover across our panel of insurers and recommend what fits your risk, not just the cheapest line on the page.
Send us the competing quote
Within 7 days of taking out your policy. Same cover, same insurer strength, same sum insured, same excess and terms.
We match it, or we're honest
If it's truly comparable we'll match the price, or cancel for a full refund at your request. If their cover is thinner than it looks, we'll show you exactly where.
Anyone can be cheap by stripping cover. Our job is the right cover at a fair price. 1800 97 98 99.
Why it matters
Why a promise from a broker means more.
The Price Promise keeps us honest on price. Our advice keeps you protected on everything else.
We re-compare your cover across our insurer panel at renewal
Like-for-like match on genuine quotes
A real person who answers the phone at claim time
No price-only shortcuts that leave you exposed
Common questions
Can't see yours? Call 1800 97 98 99 and speak to a broker, not a queue.
The fine print
Price Promise Terms & Conditions
The Promise
If, within 7 days of purchasing or renewing an eligible policy through Shielded Insurance Brokers, you can demonstrate a substantially comparable policy is available from another Australian licensed insurance broker or Australian online insurance provider at a lower total premium, Shielded will, at its election and acting in good faith:
- match the lower premium on the comparable policy; or
- at your request, cancel your Shielded policy and arrange a full refund of premium paid (subject to the insurer's cancellation terms and any non-refundable government charges).
"Substantially comparable" means
A policy that is genuinely like-for-like, including (without limitation) the same or equivalent:
- underwriting insurer and financial strength;
- sum(s) insured and limits of liability;
- excess/deductible;
- scope of cover, inclusions, sub-limits and exclusions;
- policy period and payment terms.
Shielded will, in its sole discretion acting reasonably and in good faith, determine whether a quote is substantially comparable.
How to make a request
Get in contact with your broker, email info@shieldedinsurance.com.au or call us on 1800 97 98 99 within 7 days of paying for your policy, and attach a copy of the competing quote. The competing quote must:
- be current and available for purchase by you at the time of your request;
- be no more than 30 days old;
- be from an Australian licensed broker or an Australian online insurance provider (not a wholesale, unrated, offshore or unlicensed source);
- be independently verifiable by Shielded.
Exclusions
The Price Promise does not apply to:
- quotes not obtained through an Australian licensed broker or Australian online insurance provider;
- policies on which a claim or circumstance has been, or should have been, notified;
- policies that have lapsed or been cancelled since first placed through Shielded;
- policies subject to a minimum and/or deposit premium, or where the premium is fully earned at inception;
- policies for which no cooling-off period is available, or where the cooling-off period has already expired;
- prices resulting from multi-policy, group, association, membership, corporate or closed-group discounts not available to the general public;
- quotes that are not genuinely comparable, contain pricing or clerical errors, or are made fraudulently or in bad faith;
- premiums where the difference is attributable to differing broker fees, commissions or statutory charges rather than the insurer's base premium.
Verification
Shielded will verify that the competing quote is genuine, currently available and able to be purchased by the general public. We may decline any request we cannot independently confirm. Failure to provide sufficient evidence may invalidate your request.
Refunds
Approved refunds will be processed within 10 business days of a verified Price Promise application, less any non-refundable government charges (e.g. stamp duty, GST where applicable) and any insurer short-period or cancellation adjustments.
Some policies cannot be refunded. Where your policy is subject to a minimum and/or deposit premium, or no cooling-off period is available to you, the insurer will not return the premium paid and the Price Promise does not apply to that policy. Your broker will tell you if this applies before you buy.
General
This Price Promise is a service commitment by Shielded Insurance Brokers and does not form part of, or vary, any insurance policy. It does not limit your rights under the Australian Consumer Law. Shielded may modify or withdraw the Price Promise at any time without prior notice, to the extent permitted by law; the terms in effect at the time you purchased your policy apply to your request.