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Claims
We represent you in a claim.
Shielded have dedicated claims staff. We will happily guide and advise you on all aspects of claims from your initial enquiry about a potential claim. We will also provide expert advice on your cover for any circumstances including the cover for your items when travelling locally or abroad.
We will lodge, manage and follow-up on all of your all insurances claims. For any insurance product that Shielded sells, our claims team will fully manage the associated claim. These include all domestic policies such as motor and home policies but also into complete business pack insurance policies.
- Lodge your claim anywhere and anytime.
- Claims help and guidance.
- We can get you the best possible claims outcome.
Making a claim
It is important that you advise us of your claim as soon as possible. Delays could prejudice your claim. You must also;
- Take all reasonable steps to prevent any further loss
- In the case of a burglary / theft / malicious damage, the incident should be reported to the police
- In the case of a liability claim - do not admit liability
For normal day-to-day claims, please call us on 1800 97 98 99, or submit your claim notification online here, or lodge with your insurer directly. Contact details are below. If you cannot find your insurer below, please refer to your policy wording in the How to Claim section.
| Insurer | Contact Number |
|---|---|
| SURE | 1300 392 535 |
| Allianz | 1300 300 573 |
| AIG | 1800 222 123 |
| IAL | 1300 559 019 |
| CHU | 1800 022 444 |
| Flex | 1800 022 444 |
| CGU | 132 480 |
| Club Marine | 1300 002 582 |
| Chubb | 03 9242 5111 |
| Dawes | 1300 188 299 |
| Dual | 02 8907 5614 |
| Global Transport | 03 8623 2666 |
| NTI | 1800 684 669 |
| O'Brien Glass | 13 16 16 |
| QBE | 133 723 |
| QBE Glass Claims | 1800 071 397 |
| Vero | 1300 888 073 |
| Zurich | 132 687 |